We have a lot of customers using AOL and We Love 'Em.  AOL is very sneaky about certain things and has a tendency to cut them off during a download, amongst other things (see below). If you use AOL and have any problems with our downloads or site, please come back to this page, there is info here to help you.

AOL 24hrs/7 days Tech Support: 1-800-827-6364 also 1-888-346-3704

We  get email  from AOLers who download a set and don't get cut off, but when they go to open the scrapbook set, it is an 'empty' file, then, no matter how many times they try to re-do the download, they get the same thing each time. This is because, in an effort to save themselves bandwidth and expense, AOL just feeds you the same 'partial' file over and over from their cache. This does notusually happen with other Internet service providers. I am including on a new web page the info that was sent to one of our AOL customers from Tech Support on how to clear the cache in the AOL user interface. It is a lengthy step by step process. The page is 'print friendly' so you can easily print it for attempting to follow the process. Click Here to see it. You should contact AOL and complain that you have to do this, or better yet, cancel your AOL account and ck to see if EarthLink Unlimited , or ATT is available in your area.

I have found a good web page with much truth about AOL and several solutions
---have a look.

AOL sends downloads by default to a folder called 'Downloads' in your Personal File Cabinet.

If You Move the Files after you download, SELECT the file.....Right Click,choose..."COPY"...Go to where you want it to be ..Right click, choose ...."PASTE".

IMPORTANT:
Do NOT open the file and use "SAVE AS" or they will turn BLACK & WHITE !

If you still have trouble with AOL cutting you off during downloads:

Some suggestions:

Call AOL tech support, 1-800-827-6364 also 1-888-346-3704

Go to the Ziff/Davis Web Site (ZDNet) and download this free mini program that integrates with your AOL browser and (I have read) prevents AOL from cutting you off during downloads:

It is called WizOn, free at   http://www.zdnet.com/downloads/stories/info/0,,000S2N,.html

More Solutions:

These mini programs will keep your connection with AOL active for you:

• 'Stay Connected'--very highly rated--works with all ISPs - no longer available
  
• This freeware program should keep your connection alive if you use version 6 or lower of AOL.

•  
• For PCs, there's "The Terminator".  Haven't used it but it
  sounds good. See  http://www.tpasoft.com/term/index.html
•  

A common complaint is that images often look blurry on AOL's browser, and in many cases they exhibit black bars, distortion, or lines running through graphics. This is because AOL does their own compression of web graphics and serves them from their own servers. An AOL member must deselect the "Use Compressed Graphics" option under their Web Preferences in order to avoid this.

You can have a better web experience by doing this:

If you came online with AOL you should "minimize" your AOL browser (click on the left most box in the upper right hand corner of your screen [-]) and open your Internet Explorer browser (the little blue "e" on your desk top or tool bar). You will still be online with AOL but rather than use their outdated, nongraphic friendly browser you will be using a better browser which will allow you much better access for all your web surfing experiences.

Virtually all computers come with the IE browser installed but you need to know that little trick to make use of the better IE browser. Better yet--go to this page on our site and see what other, better options you have.

Once AOL users have selected not to use AOL's compressed graphics option, they must still clear out their cache in order to see a difference. In their WWW Preferences, they must set their history to "0" pages and then clear the history. Once they've done this, they must delete the files in their Temporary Internet Files folder. AOL offers the following instructions on how to accomplish this:

"Holding down the "Control" key on your keyboard and simultaneously mouse-clicking on the Browser Reload icon while the browser window is active will also clear your proxy cache and display the latest data from the Website."

The above info is from www.SitePoint.com , one of my favorite techie sites.